Refund Policy

The short version

• You can cancel any purchase within 14 days of paying, without giving a reason.
• We refund what you paid, minus the credits you already used.
• After 14 days, cancelling stops your next renewal, and you keep your plan until the end of the period you paid for.
• Credits for generations that fail on our side come back on their own.
• To ask for a refund, write to support@nodelizer.com.

Your 14 days to cancel

You can cancel a plan, a top up or extra cloud storage within 14 days of the day you paid for it. You don’t have to give a reason. This applies wherever you live, even where the law gives you less time or none at all.

When you buy, the app asks whether you want your credits right away. If you say yes and then cancel, we keep the part of the payment that covers the credits you already used, worked out from the price you paid for them, and refund the rest. If you used a quarter of the credits, you get three quarters of the price back, plus the tax on it.

• Monthly plan or top up: you get back the value of the credits you haven’t used.
• Annual plan: months that haven’t started yet are refunded in full, plus the unused credits of the current month.
• Extra cloud storage: you get back the part of the month you haven’t used.

Once every credit from a purchase has been used, the service for that purchase is complete and the right to cancel it ends.

Renewals

Each automatic renewal is a new payment. If you forgot to cancel and haven’t used any credits from the new period, write to us within 14 days of the renewal and we refund it in full. If you have used some, the rule above applies.

After 14 days

You can cancel renewal at any time in Billing in the app. You keep your plan, its credits and its cloud storage until the end of the period you paid for, and nothing more is charged. We don’t refund the rest of a period that has already started.

We always refund in full when the mistake is ours: if you were charged after cancelling, charged twice, or charged for something you didn’t get.

In any other case, write to us and tell us what happened. We read every request.

Credits and generations

If a generation fails on our side, its credits come back to your account on their own. They come back as credits, not money, and stay valid until their original date or for at least seven more days.

If a model runs and you don’t like the result, we can’t give the credits back, because the work was done. The app shows the price and the settings before you press Generate.

Outside the 14 days, plan credits that expire unused aren’t refunded.

How to ask

Write to support@nodelizer.com from the email on your account. Tell us which purchase you mean and that you want to cancel it or get a refund. Any clear message is enough. You can also use the cancellation form in your purchase confirmation email.

We record when your request reaches support, confirm receipt, and explain the purchase, usage deduction, tax, refundable amount and effects on credits, coverage and renewal. Usage after that receipt does not increase the deduction, even if we process your request later. We send an eligible refund within 14 days of receipt, to the original payment method. Your bank may take a few more business days to show it. We refund in US dollars, the currency you paid in, so if your bank converts it, the amount you see may differ slightly from what you were charged.

What a refund does

• Refunding a plan ends it right away and stops its renewal. Unused credits from that payment are removed.
• Refunding a top up removes the credits it gave you that you haven’t used.
• Credits from your other purchases aren’t affected.
• When a plan ends, your cloud copies stay available to download for 30 days and are then deleted, as the cloud storage terms describe. Refunding extra storage removes the space it added.
• The tax you paid is refunded in proportion to the refund.

Card disputes

If something is wrong with a charge, please write to us before you dispute it with your bank. It’s usually faster. While a dispute is open, buying and generating on the account are paused; your projects and the app keep working. If the dispute ends with the charge reversed, the credits from that payment are removed, and any you had already used have to be paid for before the account can buy or generate again.

Your rights under the law

Our worldwide 14-day refund offer is separate from statutory withdrawal and remedies for missing, defective or nonconforming digital services. Using credits or missing this offer’s deadline does not, by itself, remove those statutory remedies. If the law where you live gives you more, you get more.